Terms of Service

1. Introduction

Welcome to LuxeHomeScout! These Terms of Service govern the use of our services, programs, and offerings in the field of professional luxury apartment finding and property consultation. By booking an appointment or using our services, you agree to these terms and commit to fully comply with them.

2. Service Eligibility

2.1. Client Information – Our services are available to individuals and businesses who need luxury apartment finding and property consultation services. When scheduling appointments, we ask for information about your property requirements to ensure appropriate support.
2.2. Registration – A prior registration and confirmation by LuxeHomeScout is required for our services. You are obligated to provide correct and current information.
2.3. Conduct Guidelines – We expect professional behavior during our consultations and interactions. Any form of discrimination, disruptive behavior, or inappropriate communication may result in termination of services.
2.4. Confidentiality – Clients commit to maintaining the confidentiality of personal information shared during our luxury property consultation sessions.

3. Appointment Booking and Payment

3.1. Service Bookings – Bookings can be made through our website, by phone, or in person and are binding after our written confirmation.
3.2. Payment Terms – Service fees are due at the time of property consultation or after completion of apartment finding services. We accept bank transfers, major credit cards, and debit cards.
3.3. Business Invoices – For bookings by businesses requiring comprehensive luxury property consultation services, separate payment terms may be agreed upon as set forth in the respective contract.
3.4. Cancellation Terms – For cancellations up to 48 hours before a scheduled appointment, no fee will be charged. For cancellations within 48 hours, a cancellation fee of CAD $150 may apply. No-shows will be charged the full appointment fee.

4. Service Delivery and Changes

4.1. Service Planning and Execution –

  • LuxeHomeScout reserves the right to change the availability of services, times, and property consultation experts.
  • In case of unavailability of certain luxury property consultation services, an appointment may be rescheduled.
  • Changes to appointments will be communicated to clients as early as possible.
    4.2. Service Materials – All created property recommendations, consultation reports, and digital records are processed according to legal requirements. We maintain records of created property documents as legally required, but originals and copies provided to clients belong to the clients themselves.

5. On-Site Consultation Services and Special Requests

5.1. Registration – For on-site luxury property consultation services and special appointment requests, separate registration conditions apply that are communicated before booking and are binding.
5.2. Cancellation Terms – Cancellations for on-site consultation services must be made at least 72 hours in advance to receive a full refund. For later cancellations, a fee of CAD $300 will be retained.
5.3. Service Limitations – For certain specialized luxury property consultation services, we reserve the right to decline service due to legal restrictions, property consultation concerns, or jurisdictional limitations.

6. Liability Disclaimer and Warranty

6.1. Liability – LuxeHomeScout is only liable in cases of intent or gross negligence on the part of our employees or property consultation experts. We assume no liability for the content or legal validity of documents created by clients or third parties.
6.2. Professional Responsibility – Our property consultants review the accuracy and completeness of provided information but do not verify the contents or legality of documents submitted for property consultation. Clients are responsible for the accuracy and legality of their documents.

7. Property and Premises

7.1. Use of Premises – Our offices and consultation rooms are to be treated with care. The person causing damage is liable for intentional damage.
7.2. Valuables – We assume no liability for personal items and valuables left on our premises. Lockable storage options are available upon request.

8. Data Privacy

8.1. Data Processing – The processing of personal data is conducted according to our separate privacy policy, which is considered an essential part of these Terms of Service and should be carefully read.
8.2. Property Documents – We maintain legally required records of created property documents. These records are kept confidentially and securely in accordance with privacy regulations.

9. Refund Policy

9.1. Service Satisfaction – At LuxeHomeScout, we strive to provide high-quality luxury apartment finding services. If you are not completely satisfied with the received property consultation service, please notify us within 7 business days after service delivery.

9.2. Refund Eligibility – Refunds or service credits may be granted at our discretion if:

  • There was an error in the property consultation process attributable to our property consultant
  • The recommended properties were rejected due to an error in our consultation
  • The service was not delivered as described or promised
  • Property consultation advice proved to be erroneous due to lack of expertise on our part

9.3. Refund Process – To request a refund or service adjustment, please contact our customer service team in writing with details of your concerns and any supporting evidence. We will review each case individually and respond within 7 business days.

9.4. Limitations – Please note that refunds may not be available for:

  • Property consultation services that have already been fully provided according to standard consultation procedures
  • Circumstances where the client did not provide complete or accurate property requirements or information
  • Requests made more than 30 days after service delivery
  • Rejection of property recommendations due to content issues unrelated to the property consultation itself
  • Changes in client preferences after service delivery

9.5. Alternative Solutions – In some cases, we may offer re-consultation services, a different property consultation expert, or partial credit instead of a full refund, depending on the nature of the concern.

9.6. Return Policy – For justified complaints regarding our luxury property consultation services, we grant a refund under certain circumstances. This applies particularly to demonstrable errors in property consultation that have led to financial disadvantages for the client. The refund is made after individual examination of each case and can amount to up to 100% of the paid consultation fee, provided the error is clearly attributable to our fault and is claimed within legal warranty periods.

10. Final Provisions

10.1. Severability Clause – Should individual provisions of these Terms of Service be or become invalid, the validity of the remaining provisions remains unaffected.
10.2. Applicable Law – These Terms of Service are subject to Canadian law. The place of jurisdiction for all disputes is the seat of LuxeHomeScout, insofar as legally permissible.