Privacy Policy

1. Introduction

At LuxeHomeScout, protecting your personal information is our highest priority. This privacy policy transparently informs you about what data we collect, how we process it, and what control you have over your information, particularly in connection with our luxury apartment finding and property consultation services.

Our data processing practices comply with applicable Canadian privacy laws and the European General Data Protection Regulation (GDPR), as applicable to our activities in providing luxury apartment finding and property consultation services to our clients.

2. Collection and Processing of Personal Data

The collection and processing of your data is strictly limited to providing, conducting, and personalizing our luxury apartment finding and property consultation services. This includes:

2.1. Data you actively provide to us:

Registration information such as name, email address, phone number, and relevant property preferences documentation
Payment information when booking luxury apartment finding services or property consultation
Property requirements and lifestyle preferences necessary for proper luxury apartment finding and property consultation

2.2. Automatically captured data:

Technical information such as IP address, device type, and browser version when using our website
Service usage history and appointment records for property consultations
Communication preferences to optimize our luxury property consultation support

2.3. Cookies and tracking technologies: We use necessary cookies and, with your consent, analytics cookies to continuously improve our services. You can adjust your cookie settings in your browser at any time or use our website without optional cookies.

3. Purpose of Data Processing

We process your personal data for the following purposes:

Property Consultation – For organizing and providing personalized luxury apartment finding and property consultation services
Client Management – For managing appointments, bookings, payments, and sending relevant service information
Property Analysis – To ensure accuracy and suitability of recommended properties and consultation services
Quality Assurance – For continuous improvement of our luxury apartment finding services

4. Legal Basis for Processing

Our data processing is based on the following legal grounds:

Contractual fulfillment when providing luxury apartment finding services and managing client data (Art. 6 para. 1 lit. b GDPR)
Legitimate interest in improving our luxury property consultation offerings and optimal design of our services (Art. 6 para. 1 lit. f GDPR)
Fulfillment of legal obligations, particularly in the area of property consultation and document retention (Art. 6 para. 1 lit. c GDPR)
Your express consent for collecting certain identification data and for marketing measures (Art. 6 para. 1 lit. a GDPR)

5. Disclosure to Third Parties

Your data will only be shared with third parties in the following cases:

Payment Service Providers – For secure processing of payments for luxury apartment finding services
IT Service Providers – For operating our property software and website as part of contract processing
Property Partners – When legally required in connection with property viewings and property consultation obligations

We will under no circumstances share your data with unrelated third parties for advertising purposes.

6. Data Security

To protect your data, we employ advanced security measures including encrypted data transmission, secure storage, and strict access controls for our employees. We pay particular attention to protecting sensitive property documents and personal lifestyle information.

Physical documents containing personal data are stored in locked cabinets and securely destroyed after the expiration of legal retention periods.

7. Data Retention and Deletion

Your data will only be stored for as long as necessary for the stated purposes:

Contact and contract data will be stored for the duration of the client relationship plus legal retention periods.
Property documents may be retained for up to 7 years after completion of property consultation for reference and legal requirements.
Payment data will be stored according to legal retention obligations for up to 7 years.

You have the right to request early deletion of your data, provided there are no legal retention obligations preventing this.

8. Your Rights

As a client, you have the following rights:

Access to data stored about you
Correction of incorrect or incomplete data
Deletion of your data under legally prescribed conditions
Restriction of processing under certain circumstances
Data portability in a structured, common format
Objection to processing based on legitimate interest

To exercise these rights, please contact us by email at privacy@luxehomescout.com or in person at our office.

9. GDPR-specific Provisions

As a Canadian company with clients from the EU area, we follow the principles of the General Data Protection Regulation (GDPR) and guarantee the following rights:

Cross-border data transfers – When transferring data to countries outside the EU/EEA, we ensure that appropriate protective measures are taken, such as standard contractual clauses or adequacy decisions.
Data Protection Officer – Our data protection officer is available for inquiries regarding the processing of your personal data and can be reached at privacy@luxehomescout.com.
Right to complain – You have the right to lodge a complaint with a data protection supervisory authority, particularly in the EU member state of your residence, workplace, or the place of the alleged violation.
Data minimization – We only collect data that is necessary for the stated purposes and store it only as long as required and legally prescribed.

For EU citizens using our luxury apartment finding services, additional special protective measures apply according to GDPR, including extended information obligations and stricter consent requirements.

10. Changes to the Privacy Policy

We reserve the right to update this privacy policy as needed to comply with legal requirements or organizational changes. The current version will always be published on our website and posted in our premises.

In case of significant changes, we will inform our clients by email or through a notice in our offices.

If you have questions about privacy, we are always available personally, by phone, or by email. Protecting your data is not only a legal obligation for us but an essential part of our professionalism and respect for our clients, especially in the sensitive area of luxury property consultation and lifestyle planning.